Privacy Policy
Last Updated: 18/06/2026
At SelinesCandlesco, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, or contact us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
SelinesCandlesco is a UK-based business specialising in handcrafted candles, wax melts and home fragrance products.
If you have any questions about this Privacy Policy, please contact us:
Email: info@selinescandlesco.co.uk
Website: selinescandlesco.co.uk
2. Information We Collect
We may collect and process the following personal information:
- Full name
- Billing address
- Delivery address
- Email address
- Telephone number
- Payment information (processed securely by third-party payment providers)
- Order history
- Communications sent to us via email, contact forms or social media
We may also automatically collect:
- IP address
- Browser type and version
- Device information
- Website usage data through cookies and analytics tools
3. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver products to you
- Provide customer support
- Respond to enquiries
- Send order confirmations and delivery updates
- Improve our website and customer experience
- Prevent fraud and maintain website security
- Comply with legal and regulatory obligations
Where you have given consent, we may also send marketing emails regarding new products, promotions and special offers.
You may unsubscribe from marketing communications at any time.
4. Payment Information
We do not store or have access to your full payment card details.
Payments are processed securely through trusted third-party payment providers who comply with applicable security standards.
5. Sharing Your Information
We will never sell your personal information.
We may share your information with trusted third parties where necessary to operate our business, including:
- Payment providers
- Delivery and courier services
- Website hosting providers
- Marketing and email service providers
- Professional advisers where legally required
These third parties are only permitted to use your information for the purposes of providing their services.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders
- Meet legal, accounting and tax obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it will be securely deleted or anonymised.
7. Your Rights
Under UK data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information where applicable
- Restrict or object to certain processing activities
- Withdraw consent for marketing communications
- Request a copy of your data
To exercise any of these rights, please contact us using the details provided above.
8. Cookies
Our website may use cookies to improve functionality and enhance your browsing experience.
Cookies help us understand how visitors use our website and allow certain features to work correctly.
You can manage or disable cookies through your browser settings at any time.
9. Website Security
We take reasonable measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage you to read their privacy policies before providing personal information.
11. Children’s Privacy
Our website and products are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Any changes will be posted on this page and will take effect immediately upon publication.
13. Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
SelinesCandlesco
Email: info@selinescandlesco.co.uk
Website: selinescandlesco.co.uk
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.